jiliqq Privacy Policy – How We Handle Your Personal Data

When you register an account on jiliqq, we collect personal information that is necessary to verify your identity, process your transactions, and provide you with a safe and compliant gaming experience in the Philippines. This includes your full name, date of birth, email address, mobile number, and residential address, all of which are required to meet our Know Your Customer obligations under applicable Philippine regulations. We also collect financial information such as your preferred payment method and transaction history in Philippine pesos (PHP) in order to process deposits and withdrawals accurately and securely. When you use our platform, we automatically collect technical data including your IP address, device type, browser version, and session activity logs, which help us detect suspicious behaviour and maintain the integrity of the platform. If you contact our support team, we may retain records of that communication to improve our service and resolve any disputes that may arise. We do not collect sensitive personal information such as government-issued ID numbers unless specifically required for identity verification purposes, and in those cases the data is handled with the highest level of care. All information collected is stored on secure servers and is only accessible to authorised personnel who require it to perform their duties.

The personal data we collect is used primarily to operate and improve the jiliqq platform, to process your bets and financial transactions in PHP, and to ensure that your account remains secure and compliant with Philippine gaming regulations. We use your contact details to send you important account notifications, such as deposit confirmations, withdrawal updates, and security alerts — these communications are essential to the operation of your account and cannot be opted out of. Where you have given your consent, we may also send you promotional communications about new games, upcoming sports events, or special offers available on the platform, and you can withdraw this consent at any time by contacting our support team. Your technical and behavioural data is used to detect and prevent fraud, identify unusual account activity, and protect the platform from abuse, which ultimately benefits all players on the platform. We may use aggregated and anonymised data for internal analytics purposes, such as understanding which features are most popular among Filipino players, but this data cannot be used to identify any individual. We do not use your personal data to make automated decisions that have a significant legal or financial impact on you without human review. Any use of your data beyond what is described in this Privacy Policy will only take place with your explicit consent or where required by law.

jiliqq does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes, and we never have. We may share your data with carefully selected third-party service providers who assist us in operating the platform, such as payment processors, identity verification services, and customer support tools — these providers are contractually bound to handle your data securely and only for the specific purpose for which it was shared. In the event that we are required by law, court order, or a competent Philippine regulatory authority to disclose your personal information, we will comply with that obligation and, where legally permitted, will notify you of the disclosure. If jiliqq undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, but only under the condition that the same level of data protection is maintained. We may also share anonymised, aggregated data with business partners for research or reporting purposes, but this data cannot be linked back to any individual player. All third parties with whom we share data are required to implement appropriate technical and organisational security measures to protect your information. You have the right to request details of the third parties with whom your data has been shared by contacting our support team at any time.

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulations, including anti-money laundering and gaming compliance obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following the closure of your account, in line with standard regulatory requirements in the Philippines. Technical logs and session data are retained for a shorter period and are used solely for security monitoring and fraud prevention purposes before being securely deleted. If you request the closure of your account, we will deactivate it promptly and begin the process of removing or anonymising your personal data, except where retention is required by law or legitimate business necessity. Your data is stored on servers that are protected by industry-standard encryption, access controls, and regular security audits to minimise the risk of unauthorised access or data breaches. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with our legal obligations and as quickly as practicable. You may request information about where and how your data is stored by contacting our support team directly.

As a player based in the Philippines, you have a number of rights over your personal data under the Philippine Data Privacy Act of 2012 and its implementing rules and regulations. You have the right to access the personal information we hold about you, to request corrections if any of that information is inaccurate or incomplete, and to request the deletion of your data where it is no longer necessary for the purposes for which it was collected. You also have the right to object to the processing of your personal data in certain circumstances, and to request that we restrict how we use your data while a complaint or query is being resolved. If you believe that your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines, which is the competent supervisory authority for data protection matters in the country. To exercise any of these rights, please contact our support team using the email address provided in the footer of this page, and we will respond to your request within the timeframe required by applicable law. We are committed to handling all data rights requests fairly, transparently, and without undue delay.

jiliqq uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to provide you with a personalised experience when you visit our site on your mobile device or desktop browser. Essential cookies are necessary for the platform to operate and cannot be disabled, as they enable core functions such as keeping you logged in during your session and maintaining the security of your account. We also use analytical cookies to understand how players navigate the platform, which pages are visited most frequently, and where improvements can be made to the overall user experience for Filipino players. You can manage your cookie preferences through your browser settings at any time, and you may choose to block or delete non-essential cookies without affecting your ability to use the core features of the platform. Please note that disabling certain cookies may affect the functionality of some features, such as personalised game recommendations or saved betting preferences. We do not use cookies to track your activity across third-party websites or to build advertising profiles. For more information about the specific cookies we use and how to manage them, please contact our support team.